FAQ's

 
 

 

  • Our new energy efficient condo came with basic window covings and does not have air conditioning. We need a way to manage the heat, can you help us?
    We solve this by reviewing the look, operation, and the privacy considerations you have. Glass can have reasonable heat loss properties, but we find that in such cases depending on the direction you face, you may have significant heat gain issues in the summer months. We have options to improve your comfort at varying price points.

  • We are currently completing our renovation, but are windows are not completely framed. Is it possible to provide a proposal?
    Finished dimensions are required to provide a definitive cost estimate, but often an estimate for budgeting can be provided prior to completion of all the window frames.

  • We work during the week. Is it possible to get a weekend or evening appointment?
    We work by appointment and will accommodate to the best of our ability.

  • Which methods of payment do you accept?
    We accept debit, cheque, e-transfer, Visa, MasterCard, and Discover

  • How long does it take for my window covering order to arrive?
    On average, your window coverings will arrive in about 3 weeks. Different coverings are produced in different locations in North America, so production and shipping affect the specific delivery times. We are a nimble company and can usually install within a week of when we receive them from production.

  • If I am not satisfied with my window solution, can I return my order for refund?
    Custom ordered treatments cannot be returned. That said, on occasion there are adjustments we can make. Our goal is that you will be totally happy with the results, and we consider all of the details to ensure your satisfaction.

  • Why buy Hunter Douglas window fashions?
    Hunter Douglas is the largest, most innovative supplier of designer window coverings in the industry, and all products come with a limited lifetime warranty. These products are manufactured in Canada or the US to your requirements. Hunter Douglas products have a wide range of price points. Window coverings are mechanical and can wear. Hunter Douglas coverings have replaceable parts and are repairable. This is important because after about 5 or 10 years you may need a repair. If the unit is one of several, and the units are not repairable you may need to replace all the units so they match.

  • What if I have a warranty issue?
    Contact us. We will arrange to have the issue resolved. Whenever possible, we strive to do the repairs in your home so that you will not lose the use of your window covering.

  • Why spend extra money on quality window coverings?
    The main considerations with window coverings are light control, privacy, ventilation, sound management, child & pet safety, energy efficiency, lifestyle, and aesthetics. Consider that blinds have moving parts so we recommend that you buy the best quality you can afford.

  • Who is Masarsky Solutions?
    We are a boutique window fashions company providing individualized window solutions at competitive prices. Linda Masarsky is a graduate from an Interior Design program and has spent a significant portion of her career in the window covering industry, and she specializes in helping you come to a unique, personalized look. She is Hunter Douglas Certified, and is highly experienced in draperies. Our drapery hardware and fabrics are sourced from leading North American suppliers. Our service is personalized, and we take the time to take care of our clients.

  • I’m thinking about motorization, is it affordable?
    The costs of motorization are coming down, and are becoming more affordable. We have never had a client who chose motorization say later that they wished they hadn’t chosen motorization. Motorization for high, non-reachable windows and certain sky light windows can be a necessity. For most of our clients we ask them to think long term. The industry is moving away from cords mainly for reasons of child safety. The programmable internet based control systems are quite user friendly, and provide an added degree of control and comfort not to mention an occupied look for when you are not home. Automation operates seamlessly, is whisper quiet, and you get to say goodbye to the cords.